Booking Procedures
We ask all potential clients to fill out the Travel Inquiry form and wait to be assigned to one of our professional travel consultants. The relationship between the client and our consultant will strictly be one-on-one, to prevent any confusion and create a strong line of communication. Before receiving a quote, the client must agree to pay a one-time consultation fee of $25; for groups of 10 or more persons or more, $55. A consultation fee is in place to compensate for (1)our time in consultation (2) research, pricing & vendor negotiation (3) processing payments on behalf of your party. Once consultation fees and an itinerary and package has been created and finalized the client will be informed of payments and payment plans.
Payments and Pricing
A deposit is due at the time of booking. All deposits are NON-REFUNDABLE and NON-TRANSFERRABLE. Once a deposit has been paid, the package can be paid in full or a payment plan can be made as discussed by your travel consultant. Personal Touch Tours accepts all major credit or debit cards, cash, checks, money orders, or Zelle payments. If a client cannot meet the payment deadline by the specified due date, a late fee of $15/day will be added to your invoice. All payments are due within 45 business days of domestic and international travel, not including cruises, final payment is due within 75 business days before travel.
Name Changes
Prior to booking, we ask each client to provide the correct spelling of his or her name as it is spelled on their travel documents. Due to incorrect information being provided and a name change being requested or required $60 name change fee will be added to your booking, if applicable. Please note that name changes to airline and/or cruise reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this policy Reservation Name Changes policy
Travel Insurance
We know that unexpected things happen, and are out of our control, but it is even worse when you have a trip planned and they happen. Although travel insurance in most cases is not required, we HIGHLY SUGGEST purchasing in the event of an emergency or unforeseen circumstances.
Cancellation
Unless you have purchased travel insurance, cancellations will only be accepted in writing. Please email your cancellation request to personaltouch808@bellsouth.net along with your name and travel date; if traveling with a group, be sure to include the group name as well. Once your request has been received, you will be emailed a cancellation confirmation and charged a cancellation fee of $30 per person. For groups, a $150 cancellation fee will be implemented. If your trip has been canceled by travel partners due to non-payment, Personal Touch Tours will notify you via email/phone and all money becomes non-refundable and non-transferable. Additionally, if you did not purchase travel insurance, everything is non-refundable/non-transferable.
Travel Documentation and Requirements
Clients are responsible for ensuring they have the necessary and proper documentation needed for travel. Passports are required to be valid for at least 6 months before and after the travel date. If you are traveling on a closed-loop cruise (leaving and returning to the same U.S. port), passports are highly recommended. When cruising, if you don't have a passport, you will need a state-issued ID/driver's license AND a certified copy of your birth certificate with the official seal. Travel protection is recommended, however, it is not required. This will cover your trip fully or partially, depending on the insurance
Health Concerns
In Spring 2020, the Novel Coronavirus (COVID-19) became a worldwide pandemic. The Centers for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering, and keeping at least 6 feet away from others. If contracted, this virus can cause the traveler severe illness. For more information on the COVID-19 virus, please visit the CDC. Before traveling anywhere, we highly suggest you check with your healthcare provider to ensure you are up to date on any vaccines you may need. You may also check the CDC and/or the World Health Organization for their recommendations. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not travel if not cleared by a healthcare provider.
Travelers with Disabilities
Clients with physical disabilities, such as but not limited to sight or hearing impairments, are required to notify Personal Touch Tours prior to travel to be properly accommodated. If a client needs additional assistance, the client must be accompanied by a trusted individual responsible for providing care. Guides, drivers, or hotel and ship personnel are not able to provide such assistance. In compliance with ADA guidelines, Personal Touch Tours seeks to accommodate physically disabled clients who may need wheelchair assistance or motorized scooters. Again clients are required to notify Personal Touch Tours before travel if specific accommodations should be made.